Anandaloke Hospital & Neurosciences Centre: Committed to provide best healthcare facilities

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Siliguri-based Anandaloke Hospital & Neurosciences Centre, the 150-bedded multispeciality hospital spread over 85000 sq ft provides all healthcare services under one roof, except cardiothoracic and oncology.

It has critical care, neonatal care, haemodialysis, emergency services and five operation theatres. Diagnostic and imaging facilities include 1.5 Tesla MRI, 16-slice CT, X-ray, USG, Color Doppler, TMT, Spirometry, EEG, NCV, EMG, laboratory with automation in haematology, biochemistry, microbiology, Karl StorzHD Laproscopic System and Zeiss Surgical Microscope.

It offers super-speciality services in neuromedicine, neurosurgery, plastic surgery, gastroenterology, nephrology, urosurgery and cardiology. It is managed by a team of around 500 committed professionals: administrators and team of doctors including superspecialists, specialists, junior doctors; nursing professionals and paramedical staffs.

The hospital has risk management department and is implementing 10 JCI safe healthcare goals and monitoring safety indicators to benchmark with the best in the health industry.

It is ISO-certified and Class-I service provider of the West Bengal Health Scheme. It is also a preferred service of medical insurance company and TPA. Anandaloke is empaneled by NF Railway, Sikkim Government Health Scheme, Airport Authority, FCI, SSB, Union Bank, NHPC and PHPA (Joint Venture of Bhutan & India). It treats around 8000 indoor patients per year and around 70000 OPD patients per year.

The hospital also operates a nursing school under West Bengal Nursing Council, recognised by Indian Nursing Council. Paramedical courses like Diploma in Critical Care, Dialysis Technician, OT-Technician, Radiology Technician, Laboratoy Technician under State Medical Council are also provided.

The present hospital was set up by Dr Sushanta Kumar Roy. He was a teaching faculty as associate professor at MGM Medical College (Kishanganj) and a radiologist by profession who started as a Consultant Radiologist in Siliguri. Later he started his own USG Clinic and expanded it to a complete diagnostic centre equipped with latest generation equipment. The lab at the hospital is NABL accredited. Dr Roy set up this hospital in 2003 with 25 beds and a vision to provide comprehensive and affordable health care. Under his dynamic leadership, the hospital has made significant growth.

This growth accelerated under the tenure of Dr AK Khandelwal, the Medical Director who joined the hospital four years back. New infrastructure was added, training institute for GNM and paramedics were started to meet the challenges of shortage of skilled and qualified manpower. This has brought significant improvement in the standard of bed side care. Several risk management programmes are being implemented to provide safe healthcare.

Several safety goals like improve accuracy of patient identification, reduce risk of HAI, improve safety of drug administration, prevent pressure ulcer, prevention of sudden death, improve effectiveness of communication amongst care giver, prevent fall in hospital, reconciliations of medicine at discharge, prevention of suicides, prevention of risk associated with blood transfusion, safe transport of patients, reduce TAT of critical values, sentinel events reporting, etc. are adopted by the hospital. Top management support these risk management programmes and all stakeholders are trained, aligned, and monitored to ensure that goals are achieved. Results are compared with the benchmarks of the industry.

Hospital key clinical indicators

Management tools like lean six sigma and balance score card are used to improve key processes of organisation. Regular cost and quality analysis of all processes and services are done to ensure that affordable and safe healthcare is provided.

Reaching out to the underprivileged

As part of its CSR activities, Dr Roy has set up a trust in the name of his parents – ‘Uma Suresh Memorial Charitable Trust’. Besides other social services, regular surgery for cleft lip and palate are performed by the plastic surgeon under ‘Smile Train Project’ by the trust. Periodic health check ups and health education programmes are conducted at near by villages .

Road ahead

Future plans include installation of a cath lab, enlargement of critical care unit, paediatric critical care unit, burn unit and a new super-specialty hospital.