Dell Services positioned as leader in Everest Group’s PEAK Matrix 2015 Healthcare Payer BPO Report
Dell is the only vendor to receive a ‘High Assessment’ in all categories
Everest Group has positioned Dell’s Healthcare Services in the leader category for its inaugural Healthcare Payer Business Process Outsourcing (BPO) — State of the Market with PEAK Matrix Assessment report. Dell is reportedly the only vendor to receive a ‘High Assessment’ in all categories (scale, scope, technology capability, delivery footprint, and overall market success).
Dell’s expertise combines leading automation technology, and a globally certified workforce to provide a full range of health plan BPO services in front end processing, claims administration, member management, provider management, financial performance improvement and care management business processes.
“Our customers face new and complex challenges and look to Dell to provide world-class services to help them navigate their business environment. It is an honour to be positioned as a leader in the first ever Everest Group PEAK Matrix report for our market success and overall service and delivery capabilities,” said Sid Nair, Vice President and Global General Manager, Healthcare and Life Sciences, Dell Services.
“We are focused on impacting the core business of our health plan customers. Not only do we help them cut costs, but actually enable them to lead the change through a renewed focus on patient care. This report reflects and validates the long-standing BPO relationships we have with our healthcare customers,” said Tanvir Khan, VP for Dell’s BPO services.
“In the rapidly evolving healthcare payer market, service providers’ ability to improve operational efficiency, deliver tangible value through analytics, and enable top-line growth through seamless member enrollments are key differentiators. As per our assessment, Dell Services has been able to respond to some of these changes effectively and efficiently, which helped it achieve this recognition,” said Rajesh Ranjan, Partner of Everest Group.
EH News Bureau
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