MICA is organising a three-day residential MDP on “Managing Hospital Communication”, from 3-5, September, 2014 at its campus in Ahmedabad. Led by Dr Nagesh Rao, President and Director, MICA and Dr Saumya Pant, Associate Professor, MICA, the MDP aims to explore what can be done to change communicative attitudes and behaviours in healthcare facilities. The MDP will be relevant and useful for anyone working in a healthcare context: practitioners (doctors, nurses, pharmacists, occupational therapists, dieticians, etc.), administrators (senior management, quality team, administrative officers, etc.) policymakers, marketing professionals and educators.
Elaborating on what the MDP offers, Dr Rao states, “Communication is a skill, but it is way more than that. It is a systemic issue that impacts every aspect of our lives. This three-day intensive MDP will analyse the importance of communication in providing effective healthcare and offer strategic ways to address challenges and opportunities. Participants will understand the dimensions of communication competence, how specific communication issues impact a healthcare facility and how to manage them.”
Participants will also gain in-depth insights on the principles of communication, levels of communication competence and learn how to address specific communication issues in a healthcare facility, such as managing patient expectations, breaking bad news, working with family members of patients, managing communication among employees in a healthcare facility and understanding how listening and communication styles impact the outcome.
For more information check out: www.mica.ac.in
EH News Bureau
